[Another special post featuring Evil Drea]
Everyone hates telemarketers, right? Not me. I mean, I hate dealing with them, but as for the poor schmucks themselves, I always have this surge of pity for them. If this is what they have to do for a living, well, let’s face it – their lives obviously suck worse than mine, right? So who am I to judge? I think I would honestly turn to prostitution first, personally.
Anyway, I got a call the other day from Janine of Safe Harbour Security. She wanted to sell me a home security package. Seemed like a nice enough girl. But the thing is, and this I told to darling Janine, I work as an emergency dispatcher and while the company I work for mostly deals with the 911 system, we also offer our own alarm monitoring services. So no offense, Janine, but if I get anyone to monitor my premises, it’s most likely going to be my own company.
This wasn’t enough for Janine.
I listened patiently for a while longer, but finally had to draw the line. “I’m really sorry, but I’m just not interested.”
Janine: “Ugh…WHATEVER!” *slam*
It was while I was sitting there staring at the phone, dumbfounded, that I noticed the applause.
Evil Drea was at my side, giving a standing ovation, whistling through her fingers and waving a placard that read, “10!” (Some of you who have been following along know that ‘whatever’ happens to be, along with some choice four-letter expletives, one of Evil Drea’s most favouritest words in the whole wide world.)
Now, normally it requires duct tape and various other restraints to force me to step aside and let Evil Drea do her thing. But then I remembered Janine’s tone of voice and with a gracious bow, I backed off and let Evil Drea have the floor.
This is the letter she wrote to Safe Harbour Security later that day:
Safe Harbour Security
ATT: Manager of Call Centre Operations
I am taking a moment to write to you in order to offer praise for one of your employees with whom I had the pleasure of doing business today. Her name is Janine. Unfortunately, my call from this humble telephone service representative ended before I was able to extract further identification information from her, so it is my hope that you will be able to determine who I am referring to without too much difficulty.
You should give this girl a raise! Rarely in my experience have I encountered such a pleasant and dedicated telemarketer. She made my day! Her empathy and eloquence stopped me in my tracks. I can only hope that she serves as a role model for all of your other staff, as I know she has what it takes to go far.
I am now discussing the possibility of using your service with the rest of my household, all because of Janine! I can only hope that I shall have further dealings with this lovely lady in the future.
Please ensure that she is made aware of my high level of satisfaction. While I know that her karma will reward her in time for her good works, sometimes it is just nice to know that you are appreciated.
Have a great day!
[Evil] Drea M.
Some days, it just doesn’t take much to make me happy.